Our commitment to Privacy
At Ardor Legal, we are committed to protecting your privacy. We understand that privacy is very important to our clients and any information you provide to us will be treated with the utmost care and confidentiality.
The types of personal information we collect
Personal information refers to any details about you that can be used to identify who you are. This may include your name, date of birth, address, gender, workplace, contact information, financial details, and any other information specific to you as an individual.
How we collect & use your personal information
We collect your personal information directly from you throughout our relationship. This may occur when you provide us with instructions and details about your legal matter. If we need to obtain any information about you from outside sources, we will seek your consent first unless we are legally authorised to act on your behalf.
We always aim to gain your explicit consent in writing before collecting or disclosing your personal information. There may be instances where your consent is implied, such as when we need to negotiate or act in your interests for matters like conveyancing, contract negotiations or commercial disputes.
Regardless of how we obtain your personal information, we handle it respectfully and in compliance with our legal obligations. We only use it for the intended purposes of providing legal services to you and as permitted by law. You have the right to access and correct your personal information that we hold at any time. Please contact us if you have any questions about how we manage your personal information.
Use of information in marketing
We will not sell or share your personal information with third parties for marketing purposes unless you have explicitly agreed to this.
At times, we may contact you to inform you of changes relating to the firm, to offer additional legal services , or to advise you of important legal updates. We aim to tailor any communications to your specific needs and interests.
You have the right to opt out of receiving any marketing communications at any time. Please contact us if you do not wish to receive any further communications from our firm that do not directly relate to your current legal matter or provide important legal updates.
Website and Cookies
When you visit our website, a small text file called a cookie may be downloaded to your device. Cookies do not contain personal information but allow our website to recognize your browser.
You can control and disable cookies through your browser settings. Please note that rejecting cookies may impact your ability to use certain features of our website.
Security of personal information
All personal information collected is securely stored on our electronic databases. In some instances, it may also be held in hard copy files in secure and locked facilities within Australia.
We take reasonable steps to ensure that the personal information we hold is protected from misuse, loss, interference, unauthorised access, modification or disclosure.
Correcting or Updating your Personal Information
We take reasonable steps to ensure the personal information we hold is accurate, complete, current and relevant for the purposes we collect and use it.
You have the right to request corrections or updates to any of your personal data that is inaccurate or out of date. Please contact us if you believe any information we hold about you needs to be corrected or updated.
Upon receiving your request, we will take appropriate steps to verify and rectify any errors or omissions as quickly as possible. We appreciate you taking the time to help us maintain accurate records. Please let us know if you have any other concerns regarding the personal information we hold.
Accessing your personal information
You have the right to request access to any personal information we hold about you by emailing firstname.lastname@example.org or writing to us at PO Box 123, Holland Park QLD 412. Please provide reasonable notice so we can retrieve your information in a timely manner.
To protect your privacy and security, we must verify your identity and authority before providing access to personal information. When you make a request to access your data, we will ask you to provide identification or proof of your legal authority, such as a power of attorney. This ensures we only provide personal information to the correct, authorised individuals.
We may charge a reasonable fee to cover the cost of retrieving and providing you with copies of your personal data. We will inform you of any fees and obtain your consent before processing your request.
In rare cases we may be unable to provide access, such as where it would conflict with our professional obligations or duties under the law. Sensitive information will only be released with your explicit consent if required to establish or defend a legal claim.
We are committed to being transparent about the personal data we hold and will work with you to resolve any requests to access your information. Please contact us if you have any questions.
Complaints about breaches of privacy
Changes to policies